Renovations include countless small tasks that come together to form a brand new space within your home. And any of those small jobs can get complicated. Responsive Virginia general contractors work hard to communicate with homeowners and tackle every problem efficiently with the customer’s satisfaction in mind.
Why is Responsiveness an Important Trait in a General Contractor?
Most people hire a general contracting firm to take care of major home renovations like kitchen remodeling, bathroom renovations, roofing, siding and deck construction. These projects must be handled carefully from the design stage to completion, including all of the many steps in between. General contractors have the skills and knowledge to manage these projects well.
Do you really need to be in constant communication with the contractor throughout your project? Maybe not, but it’s important to hire a contracting firm you can trust with your home.
Look for a contractor dedicated to customer service and willing to talk with and listen to their customers. Make sure they’re willing to take the time to meet with you regularly, going over the details of the project and answering any questions or concerns that you have.
Unresponsive contractors leave their clients guessing in terms of scheduling, pricing, and even warranty issues. You’re bound to find it frustrating when your phone calls and emails go unanswered. This is especially true if the contractor does not have an office or showroom you can visit.
Clients also want their contractor to maintain good communication with subtrades, suppliers and the local building department. This helps keep your project moving along quickly. If the company has a track record of responsiveness you can be confident that they’ll stay in touch with all of those involved in the job.
How Virginia General Contractors Should Communicate
Does your preferred contractor have a cell phone, and are they willing to provide you with that number? Can you contact them in the evenings or on the weekend with questions and issues? If not, can you rely on them to respond to phone messages or emails within a reasonable time frame?
Good communication skills also mean clear and consistent paperwork. Did your general contractor provide you with a detailed estimate of the project and/or an easy to read design? When the project is done experienced contractors will provide a thorough bill detailing any extras, deposits, and draws on the project. They should also offer documentation that spells out your warranty coverage.
You can gauge the responsiveness of a general contractor by following a few easy steps. Be sure to ask for references and give those past clients a call. Ask them whether the contractor stayed in touch and how often.
It’s a good idea to check with the local Better Business Bureau as well. This organization records customer disputes and the contractor’s response, allowing you to check their track record in just a few minutes. Find out whether the contractor is involved in any local construction associations as well.
Responsive Virginia general contractors will make your home improvement project run smoothly. You’ll still need to compare price, experience and relational skills, but the contractor’s level of responsiveness is important to your level of satisfaction with the renovation.